Refund Policy

Cancel and Refund Policy

Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. Trip insurance is refundable within 7 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only. Refund requests are accepted only if the following conditions have been met:

  • The specific fare rules provide for cancellation and refunds & you approached us for refund or cancellation within 24 hrs
  • You are not a "no show" (most "no show" bookings are not eligible for any waiver for refund processing); and
  • We are able to secure waivers from suppliers to process this requested cancellation and refund.

We are not able to provide any specific time line for this requested refund to be processed. All refund requests are processed in a sequential format. Once we receive your cancellation request, we will receive an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take up to 90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Gateway-Travels will charge a post-ticketing services fee, as applicable. All refund fees are charged on per- ticket/Passenger basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier fare rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your refund request, but not our booking fees for the original travel reservation or booking.

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