Terms Conditions

Welcome to Gateway-Travels.com ("Gateway Travel and Cruises," "we," "our," "us") website (collectively, the "Site"). Usage of the Site is governed by the following terms and conditions. By using the website you agree to the terms and conditions laid down in this section. If you do not agree with any part of these terms and conditions, you must not use the site. We reserve the right to modify these terms and conditions at any time. All amended terms and conditions automatically take effect when the same are updated in the website. Use of the Site following the changes in the Terms and Conditions would imply acceptance to the changes. Please visit this page from time to time to review changes.

Introduction

BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER CONTAINED BELOW.

SAFE & SECURE SHOPPING

Gateway-Travels values your trust. We seek to use reasonable technical and administrative measures to protect all your personal information within our company. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have fair reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised or is at risk), please immediately notify our customer service at 1-877-219-5154 or support@Gateway-travels.com so that we can address the issue immediately and resolve your concerns on an urgent basis.

General Disclaimer

Gateway-Travels shall in no way, be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. Gateway-Travels, in providing travel management services, does not guarantee or indemnify the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss whatsoever experienced as a result of the financial condition of such supplier.

Gateway-Travels warrants that it practices the best quality standards of service in the trade & ensure adequate measures in selecting suppliers to protect customers from such default.

Except as expressly stated herein that Gateway-Travels holds no responsibility for actions relating to travel services beyond the control of Gateway-Travels or its employees. Gateway-Travels shall not be liable for any changes in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

Price Match Assured

When booking with Gateway-Travels, we want you to be confident that you have found the best deal. If, in case you see a lower price for the same flight itinerary (including taxes and fees) offered and available for booking on a Major OTA Competitor’s site within twenty-four (24) hours of booking with us, we will match that lower price by refunding the difference in price, or if you prefer, we will cancel your booking with us for a full refund for your convenience.

Exceptions applying to Price Match Assured (PMA)

The PMA does will not be applicable to fares offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, or consolidator fares; or fares that are available only by using a coupon or other promotion not offered to the general public. Military, student, government, tour operator, bulk, vacation package or "Web Only" fares are excluded. The PMA also does not apply to “opaque” tickets (where the airline booking details are unknown until after purchase) or tickets issued under a “bidding” or “auction” model. Fare errors are too, excluded.

Indemnification:

All Users agree to indemnify Gateway-Travels, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

  • 1. you or on your behalf in excess of the liability as described above; or
  • 2. by third partiy/s as a result of
    • • your breach of conduct relating to these Terms and Conditions, notices or documents referenced on the Site;1
    • • your violation of any particular law/s or the right/s of a third party; or
    • • your use of the website

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases, this being a part of our monitoring system. By accepting to these terms and conditions you fully agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and agree that any such personal information that you provide us may be disclosed to a registered Credit Reference Agency which may keep a record of such information in whole or in part. You can be rest assured that this verification process is performed for the exclusive purpose to verify and confirm your identity, and that this process does not perform a credit check, and your credit rating will not be affected in any way. All information provided by you to us is very securely processed in strict accordance with the Data Protection Act of 1998.

Prohibited Actions:

You are prohibited from use of any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our Site, or take any action that impose an unreasonable load on our equipment. You will not disguise/ camouflage the origin of the information you transmit through the website, whether to navigate the website, make a travel reservation or booking, or post any content. You must not misuse the Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious, offensive, defamatory or technologically unsafe. You must not, in the least, attempt to gain unauthorized access to the website, the server on which the Site is stored or any server, computer or database connected to this website.

You agree that you will not violate any of the restrictions in any automation/ robot exclusion headers on this website, or bypass or circumvent other measures used to prevent or limit access to this Site. You agree you will not change, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, graphics, software, products, or services obtained from or through this website or call center. You agree you will not use a frame or border environment around the website, or other framing technique/s to enclose any portion or aspect of the Site, or replicate any portion of the Site, and that you will not sell, offer for sale, transfer, or license any portion of the Site in any form to any third partiy/s.

You further agree that you will not access, monitor or copy any content or information of this website with the use of any robot, spider, scraper or other automated means/methods or any manual process for any purpose whatsoever without our written permission.

Our Advice to International Passengers

Passengers with bookings involving an ultimate destination or a stop in a country other than the country of departure are informed and advised that the provisions of treaties known as the Montreal Convention and the Warsaw Convention may be applicable to their entire journey including the portion entirely within the countries of departure and destination. The Conventions govern and in most cases limit the liability of carriers to passengers for death or personal injury/damage. Additional security and protection can usually be attained by purchasing insurance from a private company. Such insurance is however, not affected by any limitation of the carrier's liability under the Montreal Convention or Warsaw Convention. For further information on the same please consult your airline or insurance company representative/agent.

Pricing, Taxes/Fees, and Payment:

Our total prices shall include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. It could also happen that additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You shall be solely responsible for any such additional charges due to the Travel Supplier. If you have any queries about such charges, please contact the relevant Travel Supplier directly.

Prices that are quoted for Service Element(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges are to be paid at the car rental pick-up location and/or at the check-in counter at the hotel.

Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may (in certain cases) be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.

The payments must be made in full with a valid credit or debit card at the time of Booking. Gateway-Travels accepts all major credit or debit cards with a verifiable billing address and you hereby authorize Gateway-Travels and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.

You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking. All offers, prices, and conditions of sale may subject to: change based on below points :

  • travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, natural calamities, stopovers, and/or wait listing restrictions;
  • advance purchase, eligibility or other limitations;
  • reservation validation limitation of up to one year (if permitted , Restrictions or Penalty may apply);
  • other conditions/restrictions; and
  • Availability of seats

A reservation is not complete until ticketed or issued with a ticket number .For the purpose to protect our customers we would proceed with the following steps :

  • 1. We will verify the billing address & other details on the card with the respective card company.
  • 2. So to ensure that the information provided is correct & your card is ready to charge.
  • 3. For reservations made with 3rd party credit/Debit card we would require written approval from the card holder or verbal verification over phone enhancing call recording.

Fares may subject change until such verification is done.

We are not responsible for any changes in fare or any other charges that may occur during our verification process if in case the information provided is incorrect or verification is not done timely or if card is declined for any reasons.

In the event the fare selected is not available an approval code may have been issued over your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your respective bank account.

Changes to Flights Already Purchased

Changes, any or all, made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; most of our tickets/hotels/cars/packages/cruises do not allow any date or name change after the booking is completed. Gateway-Travels does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed (in any form) by the supplier pursuant to customer's request.

Customers who are senior citizens, in the military or physically impaired, have been affected by natural disasters, or are terminally ill can get a waiver on all or a portion of Gateway-Travels fees as per our “Compassion Exception Policy”. Please review our Compassion Exception Policy in details.

Cancel and Exchange

Generally of our airline tickets are 100% non-refundable. In certain cases, however, where the airline may allow cancellations, a credit may be valid (partially or wholly) towards a future ticket purchase by the same traveler on the same airline. Usually the credit issued by the airline supplier has a specific expiration date, after which it is not valid and hence cannot be used. We advise you to discuss additional restrictions attached to your credit with a customer service agent. In case of bookings where the cancellation may be permitted, the bookings must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any such cancellation. When you want to make your new booking and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties and any applicable Gateway-Travels post-ticketing fees.

It is also to be noted that such changes are solely governed by each airline’s fare rules, policies and procedures.

Payment Acceptance Policy

We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section of our website; we also accept AE/AP billing addresses.

Attention: your credit/debit card may be billed in multiple charges totaling the final total price. If your credit/debit card or any other form of payment is not processed or accepted for any reason whatsoever, we will notify you within 24 hours (it may also take longer than 24 hours for non credit/debit card payment methods). Prior to your form of payment being processed and accepted successfully, if there is any change in the price of air fare or any other change related to that particular booking, you may be notified of the same change and only upon such notification you have the right to either accept or decline this transaction. If you choose to decline this transaction, you will not be charged.

Delivery of ticket

Generally all tickets are electronic in nature( i.e., e-tickets), however, in cases where an e-ticket is not available a paper ticket is made available. You are requested to check the shipping charges before confirming the booking. If an e-ticket could not be issued for a particular booking, Gateway Travel will send the paper ticket, product or service through a secure mode of delivery (a reputed courier company) and the applicable shipping charges( that are displayed before you make the booking), in that case would be debited to the credit card holder's account as per rates published on our website. You may also select not to purchase the tickets to avoid shipping charges. Gateway Travels, however, does not hold any responsibility for any fault of the delivery company. We will definitely attempt to redeliver the ticket but do not provide any guarantees for redelivery on time. In case you provide an incorrect address, then you may have to pay excess fees to the delivery company for change of the address. You will be billed for the same to the credit card used for payment. If an e-ticket is generated the PNR will be available on the website and the same shall also be emailed to you at your registered email id.

Payment Terms of Credit/Debit Card

  • 1. All credit cards must have verifiable US, Canadian or other countries' billing address. We request you to check out list of countries where credit cards are accepted, in payment drop down in check out page.
  • 2. No bookings and fares are guaranteed until ticketed. For hotels, car rentals, vacation packages too, the bookings are not guaranteed unless and until you receive a confirmation number by email.
  • 3. When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.
  • 4. If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting the credit card does not automatically guarantee ticketing.
  • 5. Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
  • 6. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.
  • 7. In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank.

Termination

Gateway Travels reserves the right to terminate your access to a part of/entirewebsite, with or without notice, for any reason or no reason (which is at our sole discretion, and without any liability).

Baggage Policy and Fees

In case you have excess baggage, you will be required to pay excess baggage fee as per rules of each airline. We advise ‘travel light’ to all our customers to reduce extra costs. For information on the fees on baggage check-in by airlines, please visit our "Baggage Fees" page/section on our website. Such fees are to be paid directly to the airline upon using such service. Although, we update the baggage fees from time to time yet we recommend you to contact the airlines directly for the latest changes, if any.

In case of Overbooking of Flights

In case of over booking of flights, it may happen (although seldom) and there is chance that a seat may not be available on a flight for which a person has a confirmed booking. Each airline has its own rules and policies for dealing with such circumstances and which are contained in the airline’s contract of carriage. You are requested to contact the airline or call us for details on the same.

Rules for Unaccompanied Minor

Every airline has its own policies and regulations for children aged between 16 and 18 (age may vary by airline) traveling without adult supervision. You are requested to check directly with the airline for unaccompanied minor age requirements, restrictions and fees, as there could be changes in the following itemsat any point of time:

  • • Some airlines may not allow unaccompanied minors to travel without an adult.
  • • Some airlines may allow unaccompanied minors to travel only on non-stop flights.
  • • Anyone younger than 18 years of age, does NOT qualify as an adult, when two or more accompanied minors are traveling together.
  • • Many airlines may require additional fees to be paid at check-in for unaccompanied minors.

To clarify on the same we request you to call the airline directly to verify rules and restrictions for unaccompanied minor(s) traveling alone.

Visa and Entry Requirements

Customers are advised to verify all travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. You canobtain reliable information on the same from the consulate/embassy of the country(s) you are visiting or transiting through. Gateway-Travels will not be responsible in any way if you fail to carry and produce proper travel documents and you are denied entry or transit into a Country.

Gateway-Travels sale of tickets to you does not guarantee any passenger's ability to enter the country of destination.

In case of Human Error

In case our agents or representatives make a mistake or any other human error is made in the booking process we shall make all attempts to rectify the same errors at the time of occurrence. Gateway-Travels stands committed to providing compensation up to a maximum of the entire service fees that Gateway-Travels has collected for that booking in addition to a coupon as redemption towards purchases from Gateway-Travels in the future. However you must notify us of errors within 24 hours of receiving your confirmed ticket PNR. Beyond this 24 hour period, Gateway-travels will not be responsible for such errors.

Itinerary Re-confirmation

It is solely the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptance of the traveler. If you find any discrepancy in your itinerary, you are requested to immediately contact a Gateway-Travels customer service agent within 4 hours from thetime the booking was completed

In case of failure to do so within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not hold any liability thereafter for any discrepancy in your booking.

Our Cancel Refund Policy

Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only. Refund is possible if, and only if:

  • • you have approached for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
  • • you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and
  • • we are able to secure waivers from suppliers to process this requested cancellation and refund of your booking

We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have placed a cancellation request, you will receive an email notification that your request has been received. However, this notification does not in any way guarantee a refund. This only provides you with an acknowledgement from our end of your request and provides you a tracking number. Following this, we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Gateway travels service fees for the reservation or booking is not refundable and that we would also like to inform you that we are dependent on the suppliers for receiving the requested refunds. On receiving approval of refundby the supplier it may take additional time to get processed. All Suppliers, generally charge a penalty for refund and the entire process may take 60-90 days from receipt of your request to receiving the refund. Apart from these penalties, Gateway-Travels will charge a post-ticketing services fee, as applicable at that point of time. Refund fees are charged on per-passenger on a per-ticket basis and will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. Otherwise, we will refund you our post-ticketing service fees (applicable to your agent assisted refund request , but not our booking fees for the original travel reservation or booking).

General Restrictions

All flights should be confirmed with the airline directly as they may have last minute schedule changes. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations).

In most cases, upgrades and standbys will not be permitted.

Many of our discounted tickets do not allow for frequent flyer mileage accrual.

Seat assignments will be made at the airport on the day of departure or by contacting the airline directly.

Tickets will not be sold to unaccompanied minors age 18 and under. Tickets may be purchased for minors age 18 and under; however, they must be accompanied by an adult when traveling.

We reserve the right to cancel requests for high security risk areas.

All customers are advised to know the entry requirements for the country(ies) to which they are traveling or entering. Reliable information regarding international travel can be found at www.travel.state.gov/.

Gateway-Travels.com's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that Gateway-Travels.com, Inc. accepts no responsibility for determining passenger's eligibility to enter any specific country.

A passenger's duty or departure tax may be assessed upon departure from some international destinations such as Mexico, and the United Kingdom and Australia. This is the passengers responsibly and is not collected by Gateway-Travels.com upon purchase.

Disinsection

Some destination countries may require the air carrier or foreign air carrier to treat an aircraft passenger cabin with insecticides prior to the flight or to apply an aerosol insecticide in an aircraft cabin used for such a flight when the cabin is occupied with passengers. Additional information can be obtained from the U.S. Department of Transportation

(//www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements).

Hotel Reservations Rules and Regulations

Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.

Some hotels will require a voucher at check-in. Gateway-Travels.com will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.

Book Now, Pay Later Reservations use your credit card to hold your reservation until you arrive for check-in. Gateway-Travels.com STRONGLY RECOMMENDS that you confirm Book Now, Pay Later reservations directly with the hotel, no sooner than 24 hours prior to check-in. On some non-prepaid hotels, hotel companies require a deposit up to and including the full amount of the stay, which will result in non-refundable cancellations and no modifications are allowed.

Meal Plan simply means the sort of dining arrangements that you have selected for your hotel stay. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal plan meanings and abbreviations are as follows:

  • • Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.
  • • Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals.
  • • Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.
  • • Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/vacation package. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.
  • • Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package.
  • • All Inclusive (AI) means all meals and locally produced drinks are included (until midnight, when a cash bar system may operate. This may vary depending on the accommodation). You may also be entitled to entertainment and non-motorized water sports laid on by your hotel.

Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the vendor. Gateway-Travels.com accepts NO RESPONSIBILITY for any changes that the vendor has not updated.

Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Gateway-Travels.com nor the hotel will guarantee that your request will be honored.

Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are NOT obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility.

Pet Policies - It is very important that you confirm directly with the property that they do, indeed, accept pets. Gateway-Travels.com accepts NO RESPONSIBILITY for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including pet restrictions on breeds.

Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing. Booking Bonus' that are offered by the hotels, such as free breakfast, tours, etc. are all subject change and availability and are controlled by the hotel directly.

A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or loose the entire amount of you booking.

No refunds will be issued for unused room nights due to early departures.

The hotels may take 24 hours to return a confirmation number. The process starts when you book the hotel. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from Gateway-Travels.com, please email Hotels@Gateway-Travels.com.com include the confirmation number and a contact phone number. We suggest you to reconfirm your hotel reservation 24 hours prior to check in.

In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the Final Confirmation Email and or Voucher. We recommend you contact the property within three days of your scheduled arrival to confirm your details.

Any changes or cancellations should be requested by calling customer service.

We understand that sometimes plans change. Listed below are cancellation and change policies. Some policies may vary by property:

  • • For high demand special events or peak seasonal dates (examples of high demand special events would be Super Bowl, Olympics, New Year's Eve in Times Square, to name just a few) many hotels may change the cancellation policies of the booking.
  • • Cancellations or modifications to the reservation may be subject to Gateway-Travels.com cancellation fees in addition to fees charged by the property.
  • Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel's policy
  • • No credits can be issued for unused room nights due to early departures.
  • Stay extensions require a new reservation. Original room rate is not guaranteed
  • Refunds for early departures, no-shows or cancellations are at the sole discretion of Gateway-Travels.com and Gateway-Travels.com hotel suppliers
  • • We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason.
  • you must call Gateway-Travels.com if you have any issues at check-in or check-out process. Many issues may be resolved by a simple phone call.

Payment, Taxes & Fees

In connection with facilitating your hotel transaction, the charge to your debit or credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and will include profit that we retain.

For new reservation Gateway-Travels.com will charge booking service fees - up to $20 USD per night, per room.

For change/cancelation/refund of Hotel reservation, Gateway-Travels.com will charge a service fee $22 per room per night in addition to Supplier penalty fee if any.

Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

For transactions involving hotels located within certain jurisdictions, the charge to your debit or credit card for Taxes and Fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

Please note that we are unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for customers booking Canadian hotel accommodations utilizing our services.

Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone cal

Authority to Send Communication

By approving this transaction you are authorizing Gateway-Travels.com to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.

Promo Codes/Coupon Codes

  • a. Valid for online purchases, some specific promo codes may only be used over the phone through our customer service center.
  • b. Non-Transferable, cannot be sold or bartered, no cash value.
  • c. Offer may be revised or withdrawn any time without notice, even if other sites are displaying the coupons.
  • d. For all technical errors there is no recourse, you have the right to not make the purchase.
  • e. We reserve the right to decline any transaction that may have had an error in coupon value even after the booking is created and booking receipt is issued.

Seats, Meals, Frequent Flyer and Other Requests

Please note that your seats, meals, frequent flyer and other special requests are requests only. Any service fees that we charge for making such special requests on your behalf are non-refundable for services rendered and do not guarantee any particular result. We do not guarantee you will be assigned the seat(s) you have requested. We also do not guarantee that your meal(s), frequent flyer and other special requests will be honored by the airline. It is therefore recommended you contact your airline directly to confirm these requests prior to your scheduled departure date.

Baggage Policy on Connecting Flights

When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, Baggage fees range from 15 USD up to 100 USD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

Policy on schedule changes:

Due to the operational needs of each airline they often make changes to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations.

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure.

If an airline has a change to any of its flights and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you; however, due to various reasons if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours. Gateway-Travels.com does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline if it is the date of departure.

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. Customers should periodically check emails for updates regarding flight schedules and respond in a timely manner.

Notify the customer

Depending on departure date and when we receive the change from the airline we will attempt to send at least 3 emails and call at least 1 time. If you do not contact either Gateway-Travels.com or the airline prior to your departure you may: Miss your flights, lose the value of your tickets and possibly miss your travel days by 1 or 2 days or even weeks before the airline can accommodate you.

Once you have contacted Gateway-Travels.com we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.

We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re - protect the customer we will request a refund.

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